Are spare parts available? 

Sure,normally IGBT,control board,breaker,touch panel and fan etc.All original ready for you.


Is there technical training available?


Yes.You can come to us for face to face training, or our vedio and manual to show you how to repair or our engineers to you.

 And originally our quality reliable, and design all for customer's convenience,easy to install, operate, maintain and repair. Don't worry.

You will be easy to use the rectifier. 


Is it possible we could get a demo unit? 


No matter distributor or end customer, demo unit is available, MOQ=1 set.

After you tried our sample, you tell our product quality. 



Do you have any English phone technical support?


Yes.Our professional sales and engineering team with fluenrecent English,if you need,we can dicuss on the phone for technique support. Plus,Online talk available,e.g.Skype or QQ, wechat etc.

 


Can we connect the modules directly in parallel? 


Yes,our design is based on module,so you can make all (e.g. 10 modules) in parallel for current expansion,easy repair,lower shipping cost etc.And with easy operation.You could connect the modules in parallel directly, DIY it. 



 

How long is the lead time?


Normally our standard products lead time about 20 to 30 days. 

If the types in stock, 1 week is available. 

For custom design products, 8 weeks. But in your urgent case,we will try our best to work out a solution for you.

All components in stock at our side,but design,production and aging test etc. still take time.

1000A and 3000A 12V, 15V rectifier, we always have stock. 


Is there a warranty? If so, how is it fulfilled?


Yes.Normally warranty period free is 1 year.

If necessary,we will supply you spare parts with cargo in advance. 

If with problem,show us vedio or pictures,plus discription,we will give you the solution and replacement part free to you soonest and quick troubleshoorting. 

And in some case,our engineers will come to you for onsite test or commissioning.

All consideration for you.